Refund policy

Return & Refund Policy

Last Updated: June 25, 2025

30-Day Money-Back Guarantee (Bug Zoo Products Only)

• We offer a 30-day money-back guarantee on all products sold directly by Bug Zoo (hereafter “we” or “us”).
• If you are dissatisfied with your purchase, simply contact us within 30 days of delivery. We will provide instructions on returning your item(s).
• Once we receive and inspect the returned item(s), we will process your refund to the original payment method.
• Items must be in their original condition and packaging to be eligible for a full refund. Shipping fees (if any) may be non-refundable.

Third-Party Sellers

• Certain products on our site may be sold or fulfilled by third-party sellers (e.g., Amazon or other affiliates). Those items are not covered by our 30-day guarantee.
• For returns or refunds on third-party items, please refer to the seller’s return/refund policy and follow their procedures.

Exchanges & Damaged Items

• If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will work with you to arrange a suitable replacement or refund.
• Exchanges are handled on a case-by-case basis. If you need a different variant or size (for example), reach out to us to check eligibility.

Contact Us

• If you have questions or wish to initiate a return, please email us at Bug.Zoo@outlook.com with your order number, purchase date, and any relevant photos or details.

By making a purchase on this website, you acknowledge that you have read and agreed to this Return & Refund Policy.